RETURNS POLICY
We hope you’re happy with your purchase, but if you need to return an item, our returns process is simple.
1. Your Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, please contact us at mark@eazymix.co.uk with your order number and reason for return.
2. Condition of Returned Items
To be eligible for a refund, products must be:
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Unused and in their original packaging.
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Returned in a resaleable condition.
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Accompanied by proof of purchase (order confirmation or invoice).
If items are returned damaged, used, or incomplete, we reserve the right to refuse a refund or deduct a restocking charge.
3. Return Process
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Email mark@eazymix.co.uk to request a return authorisation.
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Securely repackage the items.
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Post the goods back to us using a tracked delivery service.
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The cost of return shipping is your responsibility unless the item is faulty or incorrect.
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4. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receipt.
We will arrange a replacement or full refund, including any return postage costs.
5. Refunds
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed to your original payment method within 5–10 working days.
6. Contact Us
If you have any questions about returns or need assistance, please contact:
mark@eazymix.co.uk